Design Bold’s Founder, Hung Dinh advises enterprises to quickly take the chance of COVID-19 for digitalisation
“COVID-19 has put companies into a circumstance requiring working from home; thus, we should consider this as an opportunity to enhance operational systems with sustainable and long-term strategies, instead of only concentrating on using technology as a temporal substitute to overcome the “social distancing” period instantly,” Design Bold’s Founder claims that towards the hardness from COVID-10, what important is firms need to digitalise their activities as soon as possible.
These days, the whole world population, including Vietnamese people that have to stay at home and quarantine to prevent the spread of COVID-19; hence, working-from-home solutions are becoming more necessary than ever. Due to that, apps like Zoom, Cisco, Webex, Skype, etc. are turning into such vital tools for individuals, organisations, schools or even governments to study and work online.
In fact, COVID-19 has brought the attention to unpopular software and increased the numbers of their users significantly. The most obvious example is Zoom, it used to have less than 10 million uses per day in December 2019, now that number is more than 300 million. Besides, Houseparty app also has more than 50 million new users in a month.
With such high potentials, many technology “giants” have started developing their own tools. Lately, Facebook, the biggest social network in the world, has launched their first online conference feature named Messenger Room which can connect maximum 50 users at the same time and be used by computers, mobile devices even without a Facebook account.
According to statics from grand research organisations, after the COVID-19 period, the online conference will be one of the most promising industries that will grow substantially and become an essential element of companies in the future because of its convenience, speediness and economy.
In Vietnam, indeed, enterprises, organisations and individuals are still too dependent on solutions from overseas countries. About this, Mr Hung Dinh, founder of Design Bold, the designing platform helps users from amateurs to professionals to design many kinds of materials with simple operations, opined that Vietnam has a great potential in I.T. and can be able to use domestic solutions.
“Vietnam owns many tools supporting working from home, in particular, there is Zalo to organise video meetings; Base, 1Offfice for company management and Design Bold, Haravan, Ladipage, etc. for designing solutions,” Hung offers some evidence.
In regards to the founder, what Vietnam has done to deal with COVID-19 shows that capability of the I.T. systems in Vietnam. He also evaluates that companies with stable technology foundations immediately let their employees shift their working places from office to their own home.
Nonetheless, not every company can figure out rapidly. “When observing this in the Vietnam Remote Workforce, I can see that there are some certain strengths in the I.T. systems of Vietnam, but they are not equally distributed, there are some firms with such enhanced technology while there are some lacking digital skills and culture,” he comments.
Design Bold founder assesses that Vietnamese companies have many opportunities to launch telecommuting models. Howbeit, the technology industry needs support and collaboration from other enterprises to develop a manual ecosystem. For example, the website remote.vn gathers all technology supporting packages to help other companies develop their technology systems. “Although it is just a short-term solution in the pandemic, this altruistic support demonstrates the potential of Vietnam technology development in the future, not in a classifying direction but in a way to grow together,” Hung shares.
Fast yet sustainable digital transformation.
Design Bold’s founder thinks that towards challenges from COVID-19, it is necessary to have a quick digital transformation but also companies need to be mindful about the risks.
“Instead of minding only about tools, the most important element is to change leaders’ ways of thinkings to alter the method of operating for each department so that the firms can run smoothly,” he says. “COVID-19 has put companies into a circumstance requiring working from home; thus, we should consider this as an opportunity to enhance operational systems with sustainable and long-term strategies, instead of only concentrating on using technology as a temporal substitute to overcome the “social distancing” period instantly.”
And the process of digital transformation needs the support, assistance and sharing resources as well as knowledge of different companies to overcome the upcoming challenges together because this will encourage the foundation which will actively trigger the digitalisation in Vietnam.
He thinks that in the circumstance that requires digitalisation like at the moment, there will be many firms risking their security and confidentiality while using telecommuting technology tools if there are no solutions in time.
For companies depending or using solutions from a third party or using social networks such as Facebook, WhatsApp, Zoom to work, Mr Hung thinks those are not safe environments. This founder explains, in the COVID-19 period, when every individual’s activities transfer from offline to online, the frequency of using smart devices to communicate will increase rapidly. This is a fruitful field for hackers to take advantages from consumers’ data and sell it to other parties.
For companies that are not using any third-party application, Design Bold’s founder still emphasises this is the opportunity for enterprises to take notices about security and confidentiality and they should take this issue seriously since company security and confidentiality are closely related to the security of every employee.
“Security can be a relevant and even challenging issue. But in a broader view, this is the opportunity for companies to reinforce many security measures so that if anything happens they will be immediately warned and solved,” Hung shares that this issue is one thing that before COVID-19, many firms did not take into consideration because most communicational activities are offline in the office.
The founder also states that security and confidentiality are the story of only companies, but every employee also needs to consider those issues of the company for their own sake. Especially in the COVID-19 period when companies are pretty vulnerable to any type of attacks, a small leak of confidentiality can lose companies’ billions dongs.
“Actually, when deciding to work from home, enterprises have trusted and put information security in the palm of employees’ hand. Thus, to have better security, first, the companies need to ensure their employees have a careful mindset in keeping personal information safe while taking responsibility for the whole companies’ confidentiality,” Hung advises.
According to this founder, when individuals are aware of the risk, the companies should have a specific guide for them to transfer their activities from offline to online safely. For example, with Facebook and email, there should be 2-step verification, or when working from home, they should limit their work at places with cameras, start using VPN and install software preventing malware, etc.
From the enterprises’ perspective, leaders need to ensure that the security progress is simple, clear and easy-to-understand, which should encourage communications so that employees can take part in and develop this progress. Besides, firms need to develop safe platforms for employees; for example, all employees’ devices are installed with security measures, etc.
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